Chemli Tech Ltd
Contact: admin@chemlitech.co.uk
We are committed to protecting your privacy and ensuring the security of your personal information when using the Is It Safe mobile application.
Last Updated: October 4, 2025
Our Privacy Commitment
Your privacy matters to us. At Chemli Tech Ltd, we are committed to transparency in how we handle your data. Your allergy information and personal data are encrypted and stored securely. We will never sell your personal information to third parties.
1. Introduction
This Privacy Policy explains how Chemli Tech Ltd ("we," "us," or "our") collects, uses, stores, and protects your information when you use the Is It Safe mobile application ("App"). This policy applies to all users of our App.
By using our App, you consent to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Allergy Profile: Information about your allergies, sensitivities, and dietary restrictions
- Account Information: Email address, user preferences, and account settings
- Device Information: Device model, operating system, unique device identifiers
- Contact Information: Email address for support and communications
2.2 Usage Data
- Scanning Data: Product information from scanned items, scan timestamps
- App Analytics: Feature usage, app performance metrics, crash reports
- Location Data: General location for relevant product recommendations (if permitted)
- Search History: Product searches and browsing patterns within the App
2.3 Technical Information
- Log Data: IP address, browser type, access times, pages viewed
- Cookies and Tracking: Session tokens, authentication cookies, analytics identifiers
- Performance Data: App load times, error logs, usage statistics
3. How We Use Your Information
| Purpose |
Data Used |
Legal Basis |
| Provide personalized allergy recommendations |
Allergy profile, scan history |
Consent, Legitimate Interest |
| Improve scanning accuracy |
Product scans, user feedback |
Legitimate Interest |
| Process subscriptions |
Account info, payment data |
Contract Performance |
| Send safety notifications |
Contact info, allergy profile |
Legitimate Interest, Consent |
| Provide customer support |
Contact info, account data |
Contract Performance |
| Analyze app performance |
Usage analytics, technical data |
Legitimate Interest |
4. Information Sharing and Disclosure
4.1 We DO NOT Sell Your Data
Chemli Tech Ltd does not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who help us operate the App (cloud storage, analytics, payment processing)
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of our users or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
4.3 Third-Party Services
- RevenueCat: Subscription management and billing
- Google ML Kit: Image recognition (processed locally on device)
- Analytics Providers: App performance and usage analytics (anonymized)
- Cloud Storage: Secure data backup and synchronization
5. Data Security
Security Measures
- Encryption: All sensitive data is encrypted in transit and at rest using industry-standard AES-256 encryption
- Access Controls: Strict access controls limit who can view your personal information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Data Minimization: We collect only the data necessary for App functionality
- Secure Infrastructure: Our servers are hosted in secure, compliant data centers
Data Breach Response
In the unlikely event of a data security incident, we will:
- Notify affected users within 72 hours
- Provide details about what information was involved
- Explain steps we're taking to address the breach
- Advise on actions you can take to protect yourself
6. Data Retention
| Data Type |
Retention Period |
Reason |
| Account Information |
Until account deletion |
Service provision |
| Allergy Profile |
Until user removes or deletes account |
Personalized recommendations |
| Scan History |
2 years or until user deletion |
Service improvement, user convenience |
| Usage Analytics |
12 months (anonymized after 6 months) |
App improvement |
| Support Communications |
3 years |
Legal compliance, service quality |
| Payment Information |
As required by payment processors |
Billing, fraud prevention |
7. Your Privacy Rights
7.1 General Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for data processing
7.2 UK GDPR Rights
For UK residents, you have additional rights under UK GDPR:
- Right to lodge a complaint with the Information Commissioner's Office (ICO)
- Right to compensation for material or non-material damage
- Enhanced rights for automated decision-making
7.3 How to Exercise Your Rights
To exercise any of these rights, contact us at admin@chemlitech.co.uk with:
- Your full name and email address associated with your account
- Specific request details
- Verification of your identity (for security purposes)
Response Time: We will respond to your request within 30 days.
8. Children's Privacy
Is It Safe is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at admin@chemlitech.co.uk, and we will promptly delete such information.
Parental Guidance: We recommend parental supervision for users aged 13-16.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside the UK/EU. When we transfer data internationally, we ensure:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: EU-approved contracts for data protection
- Additional Safeguards: Technical and organizational measures for data protection
- Regular Reviews: Ongoing assessment of international transfer mechanisms
10. Cookies and Tracking Technologies
Our App uses minimal tracking technologies:
10.1 Essential Cookies
- Authentication tokens for secure login
- Session management for app functionality
- Security cookies for fraud prevention
10.2 Analytics
- Anonymized usage statistics
- App performance monitoring
- Crash reporting for bug fixes
10.3 Your Control
You can control analytics tracking through your device settings or by contacting us to opt out.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes:
- We will notify you via email and in-app notification
- We will update the "Last Updated" date
- We will provide a summary of key changes
- You will have 30 days to review changes before they take effect
Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.
12. Data Protection Officer
For privacy-related inquiries, you can contact our Data Protection Officer:
- Email: dpo@chemlitech.co.uk
- Subject Line: "Privacy Inquiry - Is It Safe App"
- Response Time: 48 hours for initial response